LunthiraRefund and Returns Policy

Refund and Returns Policy

Refund and Returns Policy

Last updated: [DATE].

30-day return window

You may return an item within 30 days of delivery for a refund, provided it is unworn, unaltered and returned in its original packaging with all certificates, tags and documents.

How to start a return

  1. Email [YOUR SUPPORT EMAIL] with your order number and the reason for the return.
  2. We reply with return instructions and, where applicable, a shipping label.
  3. Send the item back within 7 days of receiving those instructions, fully insured and with signature required.

Do not send items back without contacting us first: uninsured parcels are not our responsibility, and unauthorised returns may be refused.

Refund timing

We inspect every return on arrival. Once approved, refunds are issued to the original payment method within 5 business days. Your bank may take a further 3–10 business days to show the credit.

Return shipping cost

If the item is faulty, damaged or not what you ordered, we cover return shipping. For change-of-mind returns, return shipping is paid by you.

What cannot be returned

  • Engraved, personalised or custom-made pieces (unless faulty).
  • Items showing wear, sizing marks, scratches or modification by a third-party jeweller.
  • Earrings where hygiene seals have been broken, where required by law.
  • Items returned without their grading certificate.

Exchanges and resizing

We are happy to exchange or resize. Contact us and we will quote any resizing fee and turnaround before you commit. Resizing a ring by a jeweller other than us voids the return option.

Faulty goods

Our pieces carry a 12-month warranty against manufacturing defects — loose settings, faulty clasps, plating or solder failures. The warranty does not cover accidental damage, loss, or wear-and-tear from knocks. Statutory rights in your country apply in addition and are not affected by this policy.

Cancellations

Orders can be cancelled before dispatch for a full refund. Once a made-to-order piece has entered production, cancellation is at our discretion and may incur a fee.

Chargebacks

Please contact us before opening a payment dispute — almost every issue is faster to solve directly. We reserve the right to contest chargebacks where our policy has been followed.