Shipping Policy
This policy explains how and when we send your order. Last updated: [DATE].
Processing time
In-stock pieces are dispatched within 1–2 business days. Made-to-order and resized pieces take longer; the product page states the lead time before you buy.
Delivery times and cost
| Destination | Service | Estimated transit | Cost |
|---|---|---|---|
| United States | Insured, tracked, signature required | 3–7 business days | [FREE / $X] |
| Canada | Insured, tracked | 5–10 business days | [$X] |
| United Kingdom | Insured, tracked | 5–10 business days | [$X] |
| European Union | Insured, tracked | 5–12 business days | [$X] |
Transit times are estimates from the carrier and are not guaranteed. Every shipment is insured for its full value.
Signature and insurance
Orders above [$AMOUNT] require an adult signature on delivery. Please make sure someone can receive the parcel, or ask us to hold dispatch until a convenient date.
Duties, taxes and customs
Orders shipped to the United States are sent [DDP or DDU]. Orders shipped to the United Kingdom and the European Union are sent [DDP or DDU] — if sent DDU, import VAT and any duty are payable by you to the carrier before delivery.
Customs thresholds and rates change. Please check your local rules before ordering; we cannot reimburse charges we do not control.
Tracking
You receive a tracking number by email as soon as the parcel leaves us. If tracking has not updated for more than 5 business days, contact us and we will chase the carrier on your behalf.
Lost or damaged parcels
Tell us within 14 days of the expected delivery date. Because every parcel is insured, we will open a claim and either replace or refund the order once the carrier’s investigation closes.
Wrong address
Please check the address at checkout. If a parcel is returned to us as undeliverable we will contact you to arrange redelivery; a second shipping charge may apply.